Click & Collect
Perfect for
Small to Medium Hotels & Motels
Hostels
Small Event & Function Centres
Allied Health Clinics
Short Stay Accommodation
Restaurants & Cafes
Aged Care Facilities
TAC
NDIS
Residential
Access Premium Linen Whenever You Need
With more and more people wanting self serve access to linen in much larger quantities we’ve added Click & Collect to our supply offer. Pre-order your linen online, arrange your transport through a list of our preferred suppliers (or your own), collect linen in your selected time slot, use the linen and either return it during your next collection or book a return only slot. Click, Collect, Return. Another simple way we’re ensuring guaranteed linen supply for your business.
How it works
1. Order Online
2. Organise your transport
3. Collect your linen
4. Return your linen
Features
Premium Linen
The linen you will find in Click & Collect is the same linen you’ll find in some of Australia’s best hotels.
6-Day Access
Multiple Locations
Easy Collection
FAQs
About Click & Collect
How It Works
Access
Each location works on demand. Based on your requirements our team is here to support you. If the above Click & Collect times don’t suit, speak to your local Click & Collect team to speak about a schedule that best suits your business.
Our Click & Collect locations include Broadmeadows, Albert Park, Hawthorn East, Seddon, Colac, Warrnambool, Albury and Adelaide.
Click & Collect Customer Care
SPL Customer Care is available for our Click & Collect customers Monday to Friday 9am to 7pm and Saturday 11am to 6pm on 1300 038 222 or via email at dailyhire@splservices.com.au Emails are monitored outside of these hours.
Transport
There are several options for transport.
- You collect the linen
- Utilise an SPL transport partner
- Engage your own transport provider
- Use a combination of all 3
We have negotiated with our SPL transport partners for preferred pricing for our Click & Collect customers. Preferred SPL transport partner listing is available via our Customer Resource portal.
About the Invoicing
Invoices
Reporting
Troubleshooting
SPL’s Click & Collect works with state-of-the-art RFID technology. This solution allows us to deliver savings to our customers, as well as support and guidance through data analysis. The customer reconciliation report (provided to you weekly with your invoice – upon request) should answer all your questions. If not, please ask customer care. We are happy to work through this with you. We do require you to report any issues within 7 days of receiving your invoice.
About the Pricing
Daily Hire
Rebate Program
Our rebate program has been implemented for our larger volume customers who use Click & Collect frequently. This rebate will be provided as a credit against your account each year in July based on the total annual spend (excluding GST or any credits from 1 July to 30 June).
| Annual Purchases (1 July TO 30 June) | Rebate % |
|---|---|
| From $20,000 to $40,000 | 3.0% |
| From $40,001 to $80,000 | 5.0% |
About the Linen
Linen Items
The linen available through Click & Collect is the same linen that we provide to our 5-star hotel customers. Click & collect has similar linen items on offer but please let us know if you would like us to review adding an item for your use by contacting dailyhire@splservices.com.au
Linen Bags are also provided for your convenience to transport our linen to and from your premises. Please only use our linen bags as they are designed to protect our linen while in transport.
Lost Linen
Replacement Costs
| Linen Item | Replacement Price (25/01/2023) |
|---|---|
| Linen Bag | $5.00 |
| Tea Towel | $2.00 |
| Face Towel | $2.00 |
| Bathmat | $10.00 |
| Hand Towel | $4.00 |
| Bath Towel/Sheet | $15.00 |
| Pool Towel | $15.00 |
| Pillowcase Standard | $5.00 |
| Pillowcase King | $5.00 |
| Sheet Single | $24.00 |
| Sheet Queen | $24.00 |
| Sheet King | $24.00 |
| Top Sheet Single | $34.00 |
| Top Sheet Queen | $34.00 |
| Top Sheet King | $34.00 |
| Doona Cover Single | $55.00 |
| Doona Cover Queen | $55.00 |
| Doona Cover King | $55.00 |
Reject Linen
Sometimes the linen you collect may have some quality flaws despite our quality controls as linen processing is highly automated. You are more than welcome to check the linen with one of our team members before you take it. If you notice the flaw after you have left, then follow this procedure:
- Place the flawed linen aside, or in one of the red linen bags which our team can provide you.
- Attach SPL’s reject form to the linen bag. This is available via our Customer Resource portal.
- Provide the reject linen bag to a Click & Collect team member when you return or pick up your next order.
- SPL will review the rejected linen and a credit will be provided as per the reject policy listed in your service agreement with us.
Linen Hire Calculator
Our daily hire calculator is designed to support you in ascertaining the cost of your linen based on the selected product items and length of hire. Total includes pick up price + daily hire for each item. Calculator is excluding GST.